Frequently Asked Questions
Everything you need to know about your Riomar Shoes experience, from handcrafted quality to seamless shipping.
What makes Riomar Shoes unique compared to other footwear brands?
Riomar Shoes are handcrafted using premium, water-resistant leathers and feature our signature non-slip soles. We blend classic coastal aesthetics with modern performance technology to ensure comfort and durability in any environment.
How do I determine my correct size?
Our shoes generally run true to size. We recommend consulting our detailed Size Guide available on each product page. If you are between sizes, we typically recommend sizing down for our leather loafers as they will naturally stretch and mold to your feet over time.
What is your return and exchange policy?
We offer a 30-day return and exchange window for all unworn shoes in their original packaging. Simply visit our Returns Portal to start the process. Please note that final sale items are not eligible for return.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. We also offer expedited shipping options at checkout if you need your footwear sooner for an upcoming event or trip.
How should I care for my leather Riomar shoes?
To maintain the longevity of your shoes, we recommend rinsing them with fresh water if they are exposed to salt water. Allow them to air dry naturally away from direct heat, and use a high-quality leather conditioner every few months to keep the hide supple.
Do you ship internationally?
Yes, Riomar Shoes ships to most countries worldwide. International shipping rates and duties are calculated at checkout based on your specific location and the weight of your order.